We want customers to test and use the service with confidence. Please read this refund policy before ordering.
Before You Order
If you are unsure about compatibility, internet speed or channel availability, contact us first or request a short test when available.
Support First
If something does not work, contact support before opening a dispute. Most issues are caused by app setup, device configuration, internet speed or ISP restrictions and can often be fixed quickly.
Refund Eligibility
A refund may be considered when the service cannot be activated or when a confirmed technical issue cannot be solved after support has had a fair chance to help.
Non-Refundable Cases
Refunds are generally not offered for wrong device setup, poor internet connection, unsupported apps, change of mind after activation, shared login details, or issues caused by third-party devices, apps or providers.
How to Request Help
Contact us with your order details, device model, app name, screenshots if possible and a short description of the problem.
Processing
If a refund is approved, processing time depends on the original payment method and payment provider.